Cater Care’s Success Story: How AIFS Helped Achieve Consistent, Compliant Food Safety Training

Cater Care, a company that provides contract catering, accommodation and facility management services to a wide range of sectors across Australia, recently partnered with the Australian Institute of Food Safety (AIFS) to streamline compliance with national Food Safety Supervisor training requirements. 

Through flexible online learning and responsive support, AIFS helped Cater Care implement consistent, compliant food safety training across multiple facilities without disrupting daily operations.

Read on to discover the details behind this success story and how AIFS can help your business achieve similar results.

The challenge

The solution

The training experience

The results

The challenge: meeting legal obligations across multiple sites

Cater Care operates across multiple facilities and sectors, including healthcare and other service environments. Managing Food Safety Supervisor requirements in such a distributed workforce was a major undertaking.

The Learning and Development (L&D) team needed a solution that would:

• Simplify enrolment and training administration
• Provide nationally recognised certification accepted in every state and territory
• Allow employees to train without interrupting operations

The goal was simple yet critical - meet legal food safety obligations efficiently while maintaining Cater Care’s high service standards.

The solution: partnering with AIFS for nationally recognised training

After a recommendation from their Head of Food Safety, Cater Care chose to partner with AIFS. The decision was driven by AIFS’s professionalism, reliability and responsive customer service.

“We all have a really good relationship with our AIFS Account Manager and any questions we have very quickly get answered or resolved,” said the L&D Manager at Cater Care.

Through AIFS, Cater Care gained access to nationally recognised Food Safety Supervisor training that integrates seamlessly into their compliance processes.

The training experience: seamless, accessible and reliable

Cater Care’s employees found AIFS’s online Food Safety Supervisor course easy to navigate, with no technical issues or disruptions. The self-paced format allowed staff to complete training around their regular shifts - reducing operational downtime and improving participation rates.

For the L&D team, this addressed one of the biggest challenges: ensuring every employee could gain the required certification without compromising service delivery.

The results: compliance with confidence

By partnering with AIFS, Cater Care now enjoys a streamlined approach to food safety compliance. The training partnership ensures:

• All sites meet their respective state-based Food Safety Supervisor requirements
• Certification records are managed efficiently
• Training quality remains consistent and professional across all facilities

This structure allows Cater Care to focus on internal, site-specific procedures while AIFS handles nationally recognised certification. The result is a stronger compliance framework that reinforces Cater Care’s reputation for reliability and quality in contracted food services.

Building a culture of food safety excellence

For Cater Care, success means confidence - confidence that their staff are qualified, compliance obligations are met, and operations run smoothly across all sites.

With AIFS as a trusted partner, Cater Care has built a sustainable, efficient system for maintaining food safety standards across Australia - one that supports both legal compliance and operational excellence.

Your organisation can do the same. Choose a training partner that delivers consistent, professional and nationally recognised training - and supports your team every step of the way.

Explore the AIFS Food Safety Supervisor Course today or contact us to find the best approach to food safety compliance for your business.